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Owned and operated by Treklums, we are happy to answer questions about your gear, your order, or anything in between.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way to your door.
What is your return policy?
We offer 30-day returns on eligible items. If your night vision goggles, binoculars, or other gear are not the right fit, check our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Please visit our Return Policy page for step-by-step instructions on swapping your gear for a different model or specification.
How do I choose the right night vision or thermal optic?
It depends on your intended use. Night vision goggles work well for hands-free navigation in low light, while thermal monoculars excel at detecting heat signatures in total darkness. Our product descriptions include detailed specs to help you compare.
Are your camping tents suitable for all seasons?
Each tent listing includes season ratings and weather-resistance details. We recommend checking the product specifications to make sure the tent matches the conditions you plan to camp in, whether that is summer backpacking or cooler fall outings.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your adventure? Start a 30-Day Returns as outlined in our Return Policy.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with handling in 1 to 3 business days.
